Our Work

High performing businesses require high performance brands delivered through original thinking. And work that's creative, challenging, credible and lasting. We don't work to a formula because different companies require different thinking. How can we help your brand deliver the performance you need?

	Brand Strategy Producing a lucid strategy is not an end in itself. It's the outcome that counts. A robust brand strategy works like a road map, helping you to position your business for success.	Customer Experience Your customer’s experience is shaped by everything from product purchase, service and after-care, as well as complaints handling. Each contact is an opportunity to shape a positive experience.	Employee Experience An employee's experience is brought to life through your approach to recruitment, induction, performance reviews, career opportunities and working environment. Shaping a positive employee experience has far-reaching benefits.	Identity & Communications Effective design and writing is vital for getting the right message across to every audience with clarity, consistency and impact. Whether it's an identity, literature, a corporate report, a website or a complete environment, we apply the same rigorous creative thinking.

Customer Experience Qualitative market research Client brand experience definition Audience segmentation Key message development Behaviour definition and change Best practice models External communications strategy Brand environment Membership communication programmes	Word of mouth is the strongest commendation a business can get, and creating a positive customer experience is a sure way to get people talking. Putting problems right quickly is another. Our research shows that there is also a strong link between employee engagement and delivering high quality customer service – where engagement in delivering great service is fulfilling, leads to a better company reputation, and, in turn, reinforces pride in the company. Our brand-centred approach achieves this by aligning the employee and customer experience with a common vision. Click here to learn more CUSTOMER VIEWPOINT What’s it like to buy your services? Experience your business through the eyes of a customer. As the output to this project we will storyboard the entire customer journey - capturing the highs and lows - and give you some pointers for quick action.
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Angel Trains				Employee Experience
APU	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
BG Group		Design and Communications
BSI	Brand Strategy	Design and Communications	Customer Experience
Cash Converters	Brand Strategy	Design and Communications		Employee Experience
CMS Cameron McKenna	Brand Strategy		Customer Experience
Corus Construction	Brand Strategy
Corus Group				Employee Experience
Corus Rail	Brand Strategy	Design and Communications
Countryside Properties	Brand Strategy	Design and Communications	Customer Experience
Edinburgh Forthside	Brand Strategy	Design and Communications	Customer Experience
Grosvenor	Brand Strategy
HBF	Brand Strategy
Kingston		Design and Communications
Lombard
Lovells	Brand Strategy
Milk Development Council	Brand Strategy	Design and Communications
More Than			Customer Experience	Employee Experience
Parcelforce	Brand Strategy
Preferred Hotels Group	Brand Strategy
QCA		Design and Communications
RBS Group	Brand Strategy	Design and Communications		Employee Experience
Royal SunAlliance				Employee Experience
Sage	Brand Strategy
Sagentia	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
Standard Life	Brand Strategy	Design and Communications	Customer Experience
Standard Life Investments	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
TLT Solicitors	Brand Strategy	Design and Communications
University of Kent		Design and Communications
Vickers	Brand Strategy	Design and Communications
Wall Street Systems		Design and Communications
Water Corporation	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
Williams F1		Design and Communications

Our Work

Brand Strategy

Customer Experience

Employee Experience

Identity & Communications

Customer Experience

Brand
Strategy

Customer
Experience

Employee
Experience

Identity &
Communications