Our Work

High performing businesses require high performance brands delivered through original thinking. And work that's creative, challenging, credible and lasting. We don't work to a formula because different companies require different thinking. How can we help your brand deliver the performance you need?

	Brand Strategy Producing a lucid strategy is not an end in itself. It's the outcome that counts. A robust brand strategy works like a road map, helping you to position your business for success.	Customer Experience Your customer’s experience is shaped by everything from product purchase, service and after-care, as well as complaints handling. Each contact is an opportunity to shape a positive experience.	Employee Experience An employee's experience is brought to life through your approach to recruitment, induction, performance reviews, career opportunities and working environment. Shaping a positive employee experience has far-reaching benefits.	Identity & Communications Effective design and writing is vital for getting the right message across to every audience with clarity, consistency and impact. Whether it's an identity, literature, a corporate report, a website or a complete environment, we apply the same rigorous creative thinking.

Employee Experience Internal stakeholder research Employee proposition development Key message development Leadership engagement Alignment with business initiatives Embedding framework planning Workshops, events, tools and training internal communications strategy Behaviour definition and change	Our research shows there is a direct correlation to customer experience. A positive employee experience can also help to drive up employee engagement, a precursor to any other change initiative. It will also impact on your ability to attract and retain talent – one of the biggest challenges facing business in today’s highly mobile global economy. We use a brand-driven approach to shaping the employee experience, ensuring it complements your wider business strategy and vision. 360° APPRAISAL What’s it like to join your organisation? See how you are performing, with an audit of your on-boarding experience. We trace the journey from recruitment through to induction, identifying inconsistencies, barriers – and even potential signature experiences in the process.
	Download pdf

Angel Trains				Employee Experience
APU	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
BG Group		Design and Communications
BSI	Brand Strategy	Design and Communications	Customer Experience
Cash Converters	Brand Strategy	Design and Communications		Employee Experience
CMS Cameron McKenna	Brand Strategy		Customer Experience
Corus Construction	Brand Strategy
Corus Group				Employee Experience
Corus Rail	Brand Strategy	Design and Communications
Countryside Properties	Brand Strategy	Design and Communications	Customer Experience
Edinburgh Forthside	Brand Strategy	Design and Communications	Customer Experience
Grosvenor	Brand Strategy
HBF	Brand Strategy
Kingston		Design and Communications
Lombard
Lovells	Brand Strategy
Milk Development Council	Brand Strategy	Design and Communications
More Than			Customer Experience	Employee Experience
Parcelforce	Brand Strategy
Preferred Hotels Group	Brand Strategy
QCA		Design and Communications
RBS Group	Brand Strategy	Design and Communications		Employee Experience
Royal SunAlliance				Employee Experience
Sage	Brand Strategy
Sagentia	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
Standard Life	Brand Strategy	Design and Communications	Customer Experience
Standard Life Investments	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
TLT Solicitors	Brand Strategy	Design and Communications
University of Kent		Design and Communications
Vickers	Brand Strategy	Design and Communications
Wall Street Systems		Design and Communications
Water Corporation	Brand Strategy	Design and Communications	Customer Experience	Employee Experience
Williams F1		Design and Communications

Our Work

Brand Strategy

Customer Experience

Employee Experience

Identity & Communications

Employee Experience

Brand
Strategy

Customer
Experience

Employee
Experience

Identity &
Communications